Terms and Conditions

1. General Information

Additive Machines provides innovative 3D printing solutions, including printers, filaments, and spare parts, designed to empower creativity in the signage industry.
These Terms govern your use of our website, products, and services. We reserve the right to update these Terms periodically, and changes will be posted on this page with an updated effective date.

2. Use of Website

You agree to use our website for lawful purposes only. Unauthorized use, including but not limited to hacking, data scraping, or distributing harmful content, is prohibited.
We reserve the right to restrict access to our website if misuse is detected.

3. Products and Services

Our 3D printers, filaments, and spare parts are offered subject to availability.
Product descriptions, images, and specifications are provided for informational purposes and may vary slightly. We strive to ensure accuracy but do not guarantee that all details are error-free.
All sales are subject to our current pricing and availability at the time of purchase.

4. Orders and Payments

By placing an order, you agree to provide accurate payment and contact information.
We reserve the right to cancel or refuse orders due to pricing errors, stock unavailability, or suspected fraudulent activity.
Payments are processed securely, and all transactions are final unless otherwise specified in our Return Policy.

5. Shipping and Delivery

We aim to deliver products promptly, but shipping times may vary based on location and external factors.
Risk of loss or damage transfers to you upon delivery. Please inspect products upon receipt and contact us immediately if issues arise.
Additional shipping fees may apply for certain regions or expedited services.

6. Returns, Refunds and Australian Consumer Law

We stand by the quality of our 3D printers, filaments, and spare parts. If you encounter issues, please refer to our Return Policy for details on eligibility, timeframes, and procedures.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL).
You are entitled to a replacement, repair, or refund if a product is faulty, unsafe, or not as described. These consumer guarantees cannot be excluded and apply in addition to any manufacturer warranties we provide.

Refunds or exchanges may require proof of purchase and, where applicable, return of the original item in unused condition.

7. Intellectual Property

All content on our website, including logos, designs, and product images, is the property of Additive Machines or its licensors.
You may not reproduce, distribute, or modify any content without prior written consent.
Use of our products does not grant any rights to our intellectual property or proprietary technology.

8. Limitation of Liability

To the fullest extent permitted by law, Additive Machines shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
Our liability is limited to the purchase price of the product or service in question.
We do not guarantee uninterrupted access to our website or error-free performance of our products.

Nothing in this section limits or excludes liability where prohibited by the ACL.

9. Warranties

Our 3D printers, filaments, and spare parts are provided with limited warranties as outlined in our product documentation.
Warranties cover defects in materials or workmanship under normal use.
Misuse, unauthorized modifications, or improper maintenance may void warranties.

Please contact our support team for warranty-related inquiries.

10. Privacy and Data Handling

We respect your privacy and handle your personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.
By using our website or services, you consent to the collection and handling of your information as described in our Privacy Policy.

11. Customer Support

We pride ourselves on exceptional customer service and technical support.
If you have questions about our 3D printing solutions or need assistance with your purchase, please reach out to our team via our website’s contact form or support channels.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles.
Any disputes arising from these Terms or your use of our services will be resolved in the courts of New South Wales.

13. Agreement to Terms

By clicking “I agree,” completing a purchase, or using our website, you acknowledge that you have read, understood, and accepted these Terms and Conditions.

14. Contact Us

For questions about these Terms or any aspect of our products and services, please contact us via our website.
We value your feedback and are committed to addressing your inquiries promptly.