Privacy Policy

1. Information We Collect

We may collect the following types of personal information when you interact with us:

• Name, contact details, and billing/shipping address

• Payment information (processed securely via third-party payment providers)

• Account login details (if applicable)

• Information about your orders and preferences

• Technical data such as IP address, browser type, and cookies

We only collect information necessary to provide our services or comply with legal obligations.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill orders for 3D printers, filaments, and spare parts

• Provide customer support and respond to inquiries

• Improve our website, services, and product offerings

• Send important updates about your purchase or account

• Where consented, send marketing communications (which you may opt out of at any time)

3. Third-Party Services and Finance Applications

We may share your information with trusted third-party service providers who assist us with:

• Payment processing

• Shipping and logistics

• IT hosting and website functionality

• Finance and credit applications

Where you apply for finance through a third-party provider, your application and personal information will be handled directly by that provider, under their own privacy policy. Additive Machines does not control, endorse, or accept liability for how third-party services collect, use, or disclose your information.

We recommend reviewing the privacy policies of any third-party service before engaging with them.

4. Disclosure of Information

We may disclose your personal information to:

• Service providers as outlined above

• Regulatory authorities or law enforcement, if required by law

• Successors or assigns in the event of a business merger or sale

We will not sell, rent, or trade your personal information to unaffiliated third parties.

5. Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
However, no data transmission over the internet can be guaranteed as completely secure, and you provide your information at your own risk.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve your browsing experience, monitor traffic patterns, and better understand customer preferences.
You can disable cookies through your browser settings, though some site features may not function properly as a result.

7. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate.
To make a request, please contact us using the details below.

8. Marketing Communications

We may send you promotional emails or updates about our products and services. You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

9. International Transfers

While our operations are primarily in Australia, some of our third-party providers may store or process information overseas. By using our services, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, please contact us at:
info@additivemachines.com.au